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2025 100% Free ITIL-4-Specialist-High-velocity-IT–Excellent 100% Free Exam Answers | Valid ITIL-4-Specialist-High-velocity-IT Test Blueprint

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Peoplecert ITIL-4-Specialist-High-velocity-IT Exam Syllabus Topics:

Topic
Details

Topic 1

High-velocity Nature of the Digital Enterprise: This part of the exam assesses the competencies of IT service managers. who operate within high-speed environments. It emphasizes how organizations can thrive in the fast-evolving digital landscape, focusing on key methodologies such as agile, lean, and DevOps practices.

Topic 2

ITIL Guiding Principles in High-velocity IT: This section evaluates how IT service managers apply the ITIL guiding principles in high-velocity IT contexts. It examines the role of these principles in supporting digital transformations and agile work processes.

Topic 3

Techniques for High-velocity IT: In this section, the exam evaluates the proficiency of IT Service managers in utilizing tools and techniques that promote high-velocity IT. Key areas include continuous integration (CI), continuous delivery (CD), and automating IT infrastructure.

Topic 4

Digital Product Lifecycle: This segment tests the ability of PeopleCert-certified IT professionals to oversee the entire lifecycle of digital products.

Topic 5

Resilient and Secure IT Systems: This area focuses on ensuring security and resilience within high-velocity IT settings. Candidates are tested on their expertise in creating IT systems that are secure and robust while still supporting the fast-paced delivery of IT services.

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Peoplecert ITIL 4 Specialist: High-velocity IT Exam Sample Questions (Q68-Q73):

NEW QUESTION # 68
A service provider reliably meets the agreed service levels, but some customers are not happy because they are not achieving the outcomes that they expected.
Which is the BEST thing the service provider can do about this?

A. Identify ways to improve service levels, and discuss the cost of these improvements with the customers
B. k

Answer: A

NEW QUESTION # 69
Which activity, carried out by both the service provider and the service consumer, enables service provision and consumption to start?

A. Feedback gathering
B. Incident resolution
C. Contract negotiation
D. Onboarding

Answer: D

NEW QUESTION # 70
what should be included in an organization's approach to risk management

A. an approach to ensuring that risk management is continually aligned with objectives
B. nothing

Answer: A

NEW QUESTION # 71
Which statement about the reporting of service outcomes and performance is CORRECT?

A. IT component scorecards should be mapped to service provider outcomes
B. Customer satisfaction feedback should be mapped to service provider outcomes
C. Return on investment (ROI) should be mapped to customer outcomes
D. Service performance metrics should be mapped to customer outcomes

Answer: D

NEW QUESTION # 72
What is the BEST way of demonstrating that user feedback is
taken seriously, and is appropriately acted upon, in order to encourage more feedback in future?

Answer:

Explanation:
Regularly provide updates about service improvements made as a result of user feedback

NEW QUESTION # 73
......

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