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GCX-WFM Dump Torrent | GCX-WFM Exam Guide

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q55-Q60):

NEW QUESTION # 55
When setting up a work plan in Genesys Cloud, which two configurations are essential for defining agent work patterns?
(Choose two)
Response:

A. Activity codes for task identification
B. Daily shift start and end times
C. Real-time adherence settings
D. Agent skill level allocation

Answer: A,B

NEW QUESTION # 56
Which two components are configured in a service goal template?
(Choose two)
Response:

A. Forecast Editor
B. Call Volume Reports
C. Average Handle Time
D. Service Level

Answer: C,D

NEW QUESTION # 57
Which two features in the Schedule Editor help administrators create and adjust schedules to meet business needs?
(Choose two)
Response:

A. Approve time-off requests directly in the Schedule Editor
B. Generate load-based schedules based on call volume predictions
C. Customize shift start and end times for individual agents
D. Set service goals for adherence tracking

Answer: B,C

NEW QUESTION # 58
Which two functions does the Swap Shifts feature provide in Genesys Cloud?
(Choose two)
Response:

A. Reduces adherence penalties for agents
B. Allows agents to exchange shifts with each other
C. Ensures scheduling meets service goals
D. Allows agents to exchange shifts with manager approval

Answer: B,D

NEW QUESTION # 59
Which two elements can be adjusted when creating a load-based schedule?
(Choose two)
Response:

A. Activity code adherence
B. Forecasted call volume
C. Agent availability
D. Shift start and end times

Answer: B,D

NEW QUESTION # 60
......

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