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Reliable SAP C-C4H56-2411 Test Questions, C-C4H56-2411 Exam Vce

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SAP C-C4H56-2411 Exam Syllabus Topics:

Topic
Details

Topic 1

Basic Setup This section of the exam measures the skills of a System Administrator and covers the initial configuration steps required to set up the SAP Service Cloud Version 2 system for the first time. It assesses the ability to perform foundational setup tasks to ensure the system is ready for use.

Topic 2

Scenario Based Questions: This section evaluates the problem-solving abilities of a Solution Consultant and presents questions based on fictional scenarios to test comprehensive knowledge of SAP Service Cloud Version 2 in real-world contexts.

Topic 3

Service Objects: This section targets the proficiency of a Service Operations Specialist and covers the setup of service objects like Registered Products, Installed Base, and Warranty. It looks at how these elements are configured to support service management processes.

Topic 4

Personalization and Extensibility: This part assesses the expertise of a Solution Customization Expert and involves managing personalization, extension fields, validations, and determinations. It looks at how users can tailor and extend the system to meet specific business needs.

Topic 5

Service Elements: This part of the exam is designed for a Service Process Designer and covers the configuration of Service Level Agreements (SLAs), categories, and case routing. It assesses the ability to define and manage service elements that impact customer support workflows.

Topic 6

Managing Clean Core: This part of the exam is designed for a Platform Optimization Lead and focuses on evaluating and applying clean core principles to customer experience solutions. It measures the ability to maximize business process agility, reduce adaptation efforts, and accelerate innovation.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q62-Q67):

NEW QUESTION # 62
Which elements can be used to determine the reaction time in Service Level Agreements? Note: There are 2 correct answers to this question.

A. Sales contract
B. Case types
C. Maintenance plan
D. Priority

Answer: B,D

NEW QUESTION # 63
You have configured the Service Level Agreements and their determination rules, but they are not derived in the case. Which of the following could be a reason for this? Note: There are 2 correct answers to this question.

A. Service Level Agreements are not activated as a service.
B. The determination rules have been configured, but not activated.
C. Service Level Agreements are not configured in fine-tuning.
D. A workflow rule was not scheduled to trigger the determination.

Answer: B,C

NEW QUESTION # 64
Which of the following options can be used to determine employees in cases based on conditions? Note: There are 2 correct answers to this question.

A. Input step in the Case Designer
B. Autoflow
C. Assignment step in the Case Designer
D. Routing rules

Answer: C,D

Explanation:
In SAP Service Cloud Version 2, determining employees for case assignment based on conditions is achieved through specific configuration options. The Assignment step in the Case Designer allows administrators to define rules within the case process to assign cases to specific employees or teams based on attributes like priority, case type, or account details. This step is part of the dynamic case designer, which provides flexibility in routing cases to the appropriate employee.
Additionally, Routing rules are a core feature in SAP Service Cloud V2 for case assignment. These rules enable administrators to configure conditions (e.g., case type, priority, or account) to route cases to either a team or a specific employee. According to the SAP documentation, "SAP Service Cloud Version 2 includes a flexible, easy-to-configure routing rule definition engine. You can decide whether to route Cases to a team, or to a specific employee." The routing rules are maintained under Settings → Cases → Case Routing to Team → Case Routing to Employees.
The Input step in the Case Designer is used to collect data or input from users but does not directly determine employee assignment. Autoflow is used for automating actions like sending notifications or updating fields, not for employee determination.
Reference:
SAP Help Portal: Configuring Case Routing Rules learning.sap.com
SAP Learning: Configuring Case Routing Rules, SAP Service Cloud Version 2

NEW QUESTION # 65
Which actions are prerequisites to utilize registered products? Note: There are 2 correct answers to this question.

A. Create customer records
B. Activate the service in the business role
C. Create an installed base
D. Create numeric ranges for customers

Answer: B,C

NEW QUESTION # 66
Which element can be used to restrict access to views?

A. Code list restrictions
B. Service levels
C. Field extensions
D. Business roles

Answer: D

NEW QUESTION # 67
......

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